Help Center

Frequently Asked Questions (FAQ)

Orders

Can I order my own card design?

Can I change my order afterwards?

How do I cancel my order?

What happens after I submitted an order?

How does the ID card generator work?

How can I see the invoice?

How to redeem a discount code?

Billing and Payment

How can I pay?

What is your return policy?

Why do I get a payment reminder?

Copyright and Legal

Where are Your Offices Located?

How secured is my personal data?

Delivery Information

Wrong item, what do I do?

How much are the shipping costs?

How long is the delivery time?

Do you deliver to PO boxes?

How do I know my order has been shipped?

How do I return my order?

What is your logistic partner?

Account Management

How and when do I receive my login data?

Where can I see my order history?

How do I login?

How can I become a partner?

Products

What material are Make ID cards made of?

Do Make ID cards have holograms?

What size do Make ID cards have?